In the ever-evolving digital marketing industry, the path to success has shifted. Gone are the days when agencies operated in silos, delivering results from a distance. Today, to truly harness the power of digital strategies, especially in PPC and SEO, success is no longer just about delivering – it’s about co-creating. While the traditional agency-client model offers a structured approach, it often needs more depth of collaboration in this dynamic era. In a world where real-time insights, rapid market shifts, and intricate data play pivotal roles, how can agencies and clients bridge the gap between mere transactions and transformative partnerships?
Marketing agencies have always provided a service, typically delivered remotely. This traditional model follows a process such as this:
- Brief from the client
- Agency concepts/plans
- Client approves/adjusts
- Agency starts delivery
- Agency reports
The essence of a fruitful collaboration lies in a deep-rooted relationship. Knowing personal preferences like Client A’s fondness for mountain biking or Client B’s children being Fortnite fans helps build rapport. Yet, the genuine magic unfolds when both parties work collaboratively. The agency must proactively engage the client, and the latter should reciprocate. Too often, it’s believed that agencies can vanish post-approval only to deliver results. However, optimal outcomes arise when clients are involved at multiple points during the activity, not only in the end results.
Collaboration leads to benefits.
The power of collaboration introduces a myriad of tangible benefits:
- Quick Response to Market Changes – With both parties in sync, strategies can be rapidly adjusted to fit shifting market dynamics.
- Effective Campaign Adjustments – Constant feedback facilitates real-time campaign optimisation, leading to improved efficiency and better ROI.
- Deepened Market Understanding – Active client engagement offers agencies invaluable, firsthand market insights.
- Building Trust – Frequent interactions foster transparency, understanding, and a shared purpose.
- Shared Ownership and Success – Intimate collaboration means both challenges and triumphs are experienced together, resulting in enhanced dedication and outcomes.
At Black Lab, our most successful campaigns stem from active client engagement. Clients who immerse themselves in the details, meet us regularly, and actively share insights don’t just achieve good results; they attain exceptional ones. This partnership ensures we stay attuned to their tactical objectives, which may pivot from the original ones set months ago.
The nature of PPC and SEO campaigns is prolonged, spanning months or even years. It’s not merely about launching a campaign; it’s about ongoing adaptation. With ever-shifting markets and emerging threats, staying proactive is crucial; engaging clients can help shape campaigns, ensuring they remain relevant and effective.
What does the ideal working relationship look like?
At Black Lab, our teams always seek regular client interactions to review performance and discuss upcoming plans. Our aim, however, goes beyond the minimum. Our five-point blueprint for a flourishing client-agency relationship:
- Regular Engagements – Maintain frequent touchpoints, adapting the frequency based on the campaign’s nature and the business’s dependency.
- Stay Updated with Metrics – While agencies offer detailed reports, clients should also share their firsthand observations.
- Provide Business Updates – Even seemingly minor updates can offer pivotal insights for the agency.
- Integrate the Agency – Introduce the agency team to a broader company circle, ensuring everyone understands their role and value.
- Uphold Transparency – Sharing raw data or financial details often equips the agency with a deeper understanding of goals and targets.
In the intricate dance of digital marketing, the solo performances of the past have given way to powerful duets. The synergy between clients and agencies is now the cornerstone of (digital) marketing.
Collaboration isn’t just beneficial—it’s vital. At Black Lab, we seek partners ready to co-navigate this journey, sharing wisdom, hurdles, and successes. In this vibrant digital world, co-creating campaigns deliver activity that doesn’t just exist but makes a difference.